Your iPad/iPhone/iPod not showing up on wireless sync on iTunes in Windows XP?

UPDATE: This solution appears to work for Windows 7 as well. As the problem is likely in the Apple software, the solution should work across Windows operating systems.

Last year for my mom's birthday, we bought her an iPad 2. When iOS 5 came out, she took advantage of the cool wireless sync feature to iTunes running on her Windows XP machine. It worked great for a few months, but then suddenly her iPad stopped showing up in the sync list unless it was physically plugged into her computer. On the iPad, it said it couldn't see her computer.

After tweaking some settings and doing a few reboots, I managed to get her computer to start wireless sync'ing again. I had an idea about what it was, but I wasn't sure.

Then, after a few weeks, I hear from her that it has started again. So I did a little more searching, and after combining multiple people's error reports and extracting the common thing that seemed to fix them all, I think I came up with the fix. It's a simple fix, and she's able to do it herself whenever the iPad loses connectivity. For the last few weeks, every time the iPad stops talking to her computer, she's able to recover immediately. So I think we've figured it out.

The fix? Restart the Apple Mobile Device service. Here's how:

1. Quit iTunes.
2. Right-click on "My Computer" and go to "Manage".
   • Alternatively (e.g., on Windows 7), open up your "Control Panel". Then click to see "All Items." Then look for "Administrative Tools." You should find "Services" in there. That's the ultimate destination we're heading to.
   • Alternatively, click on "Start" and then "Run" and type "services.msc" (without the quotes) and hit enter.
3. Click on "Services and Applications" inside the "Computer Management" console.
4. Double-click on the "Services" that shows up.
5. Find the "Apple Mobile Device" service in the list and select it by clicking on it.
6. Click the link that says "Restart the service".
   • Alternatively, you can right-click on the service and select "Restart."
   • Alternatively, you can double-click on the service and then click the "Stop" button and then the "Start" button.
7. Close the management console.

Now that you've restarted the "Apple Mobile Device", your system should start working like normal again (you may want to start up iTunes again though). Eventually when your iOS device starts looking again, it will find your system and sync as needed.

This problem appears to be caused by some sort of race condition dealing with the Apple Mobile Device and the network. As the computer starts, the order in which things start is non-deterministic. Due to some random delays, the network may not come up quick enough. Consequently, the Apple Mobile Device gets confused by the network being in this state. Re-starting it manually later when the network is definitely up and running seems to fix this problem every time.

How iMet my Neighbor on iTunes

The audio for this story is hilarious. Discovering "Anna's music" pop up in iTunes leads to strange stalker-like behavior (that probably isn't proper for a married man) that eventually leads to an awkward meeting that goes as poorly as you might imagine. Hilarious.

"How iMet my Neighbor on iTunes" by David Kestenbaum

The on-line version includes a web extra introducing Last.fm and Pandora, two services about which everyone should know (and love).

I hate DRM so much . . .

. . . and today's news (CNN: "Studios sign off on movie downloads") doesn't make me feel any better.

If I buy a song or a movie or an audiobook, it's MINE. I should be allowed to do anything I want with it. In particular, I should DEFINITELY be allowed to put it on my cell phone rather than my iPod. In fact, I should definitely be allowed to put it on BOTH of them. Additionally, when I upgrade my phone or when the DVD I just burned dies, I should be allowed to copy it AGAIN onto my media; I should NOT be locked out and forced to buy a new copy!

I know this is a bigger issue, and on the bigger discussion I'm convinced that copyright/IP laws do much more harm than good. However, even without that, if I'm not distributing my purchsed media to someone else, I should be allowed to do anything I want with it.

(on a related note, yesterday I tried to move some MIDI (that's right, MIDI) files (ringtones) over from my old phones to my new phone; to my surprise, those MIDI files were copy protected! The phone refused to let me move them! And this is an UNLOCKED and UNBRANDED PHONE! We're not talking about Justin Timberlake's latest howling -- we're talking about 3 second long MIDI RINGTONES! Hell is on earth)